FAQ

Do you ship to my country?

RigWheels has shipped to more than 90 countries. Delivery time for our standard “USPS Priority Mail” usually takes 8-12 business but in some cases may take longer. If you are an international customer and your total shipping cost is $16.95, we recommend upgrading to “USPS Express Mail” as it includes full international tracking. The international shipping price of $16.95 only includes tracking until the package leaves the U.S. Although there are rarely issues, it is recommended to select “USPS Express Mail” or better. All other shipping methods besides the $16.95 option include full tracking.

Where can I buy RigWheels?

RigWheels are available exclusively on rigwheels.com. We will be announcing some retail partnerships in the future. If you would like to be notified please sign up for our E-mail mailing list with the form on the right side of this page.

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RigWheels can support up to 50lbs (23kg) per wheel carriage. This of course can support any camera typically used in ENG/EFP production. The more important factor is how you are going to configure your RigWheels project. Any weight limitations are usually due to other components in the project and not RigWheels themselves. Although it is possible to put an average weight person on a platform using RigWheels, we do not recommend them for that purpose. We will have larger wheel assemblies for that type of application soon.

Do you ship slider track internationally?

We currently do not offer shipping for slider track/rails internationally. Upon special request we can provide a quotation however, international shipping fees are typically $200 or more for an 8′ (2.44m) package. For international customers we recommend using RigWheels Dual Carriage kit to create a ‘long’ slider as pipe suitable for this configuration can be found in most locations around the world.Content goes here

What is the ideal size pipe to use with RigWheels?

RigWheels will ride on any size pipe between 1-″ and 2″ (31mm-51mm) The ideal outside diameter is 1-5/16″ (33mm)

Can RigWheels be used with flexible track?

Yes, RigWheels can ride on ‘flexible track’ as long the diameter corresponds with the measurements listed above.

How much weight will your suction mounts hold?

There is no ‘correct answer’ for this question. The expectations for a suction mount can vary greatly depending on the surface, position, heat as well as many other factors. A RigPlate with 4 of our A-Cups may hold up to 200lbs (91kg) before ‘detaching’ but operating/using our suction products safely is the sole responsibility of the buyer/operator. Disclaimer: RigWheels suction products should always be used with a secondary form of mounting/tethering. You should never leave a RigWheels suction product unattended while in operation as there is always a chance that it my unexpectedly come loose and cause damage to yours and/or others property. RigWheels LLC is not liable for any damages arising from or caused by the use of any of it’s mounting or suction products. Can we still be friends?

How much weight will your magnetic mounts hold?

As above, there is no ‘correct answer’ for this question. The expectations for a magnetic mount can vary greatly depending on the surface, position, heat as well as many other factors. A RigPlate with 4 of our RigMounts may hold up to 132lbs (60kg) before ‘detaching’ but operating/using our magnetic products safely is the sole responsibility of the buyer/operator. Disclaimer: RigWheels magnetic products should always be used with a secondary form of mounting/tethering. You should never leave a RigWheels magnetic product unattended while in operation as there is always a chance that it my unexpectedly come loose and cause damage to yours and/or others property. RigWheels LLC is not liable for any damages arising from or caused by the use of any of it’s mounting or magnetic products. Can we still be friends?

How do I track my package?

When your order is shipped you will receive a notification from PayPal. This notification will contain the tracking information for your package. If you have a PayPal account the transaction details will also contain the tracking information. International customers also see:

What is RigWheels warranty policy?

Please click here to see our warranty policy.

What is RigWheels return Policy?

Please click here to see our return policy.

How can I make my dolly/slider quiter?

There are a variety of factors that affect the operating noise of different configurations. Generally, harder and more solid riding surfaces produce less noise. If you are using pipe or tube, filling them with different materials can help reduce noise. Product like ‘Great Stuff’, noise damping materials designed for use in cars and even sand can help reduce operating noise. Operational weight and speed of movement are also a factor in noise. A heavier setups and faster movement produce more noise. If you are going to be recording in an environment where there is no outside (background) noise you may want to consider our RailRunner configuration as it operates silently on most surfaces.

What size is the bolt in RigWheels

RigWheels ship with 5/16″ bolts. The bolt is removable and can easily be replaced with M8 size bolts. Size M8 works just as well with RigWheels and there is no loss of functionality or performance. RigWheels can also be used with 1/4″ and M6 sizes without any modification. RigWheels can also accept 3/8″ size bolts by drilling out the top hole slightly.

Can I use metric size bolts with RigWheels?

Yes, M8 size bolts work just as well with RigWheels as the included 5/16″ bolts. See answer above.

Can you ship overnight?

If you need overnight shipping please contact us before 3pm CST to check on the availability of same-day-shipping. If you select UPS next day air without confirming with us, the order may ship next business day.

What length slider can I make with RigWheels?

The length of a RigWheels slider/dolly is only limited by the length of rail/track materials available to you. 8′ materials are very easy to come by in most US locations and 3 meter lengths are quite standard internationally. Going to a local metal/industrial supplier you can usually find lengths of rail/track materials over 20′.

What size pipe can I use with RigWheels?

RigWheels will ride on any size pipe between 1-1/4″ and 2″ (31mm-51mm) The ideal outside diameter is 1-5/16″ (33mm)

How long is the bolt on top of RigWheels?

The 5/16″ bolts that ship with RigWheels have 1-1/2″ of thread and about 1-1/8″ of useable thread once placed into the RigWheels. The bolts are removable and can easily be replaced with the length of bolt you need. Internationally, size M8 bolts work just as well as the US equivalent 5/16″.

What kind of tripod head should I use?

This is more dictated by what camera you will be using but here are a few options that we like. Medium Ball Head – Large Ball Head – Small pan/tilt head – Medium pan/tilt head – pan/tilt ball head. Here is a leveling device that is very handy if you have a flat-mount pan/tilt head. We also have 75mm and 100mm bowl adapters if you want to use a half-bowl tripod head on our flat-mount RigPlate.

Can RigWheels be use on curved track?

Yes, RigWheels can be used on curved sections of pipe/track.

What kind of tripod dolly can I use with RigWheels?

In one of out popular tutorials we modify a standard tripod dolly and retrofit it with RigWheels. Here is the tripod dolly that we used. You can use this same method with many tripod dollies on the market, this just happens to be the one we used in the video. What makes the project the most simple is having a tripod dolly where the wheel attachment bolt passes all the way through the pipe.

What is 1 set of RigWheels?

1 set of RigWheels is 4 wheel carriages (4 individual bearing wheels per carriage) 16 total wheels.

How can I clean my RigWheels?

If you get your RigWheels wet or they are exposed to dirt or sand, the best option is to use a product with a spray nozzle like WD40 to try to flush out whatever may be inside the bearing. This may or may not work. If you should need a replacement wheel you can order one at a discounted price upon providing proof of the affected wheel.

One of my RigWheels is broken/damaged, what can I do?

A damaged or broken RigWheels can be replaced for a discounted price upon providing proof of the damage. Contact us for replacement requests.

What kind of pipe should I use?

Any smooth rigid pipe with a outside diameter between 1-1/4 and 2″ cam be used with RigWheels. This product, available at Home Depot and various other construction retailers, is the most widely available that we’ve seen. This “heavy duty closet pole” is 1-5/16″ in diameter and is sold in 4′, 6′ and 8′ lengths.

How can I attach my pipe-slider to tripods or light stands?

The best and simplest DIY solution that we’ve found so far to making end-brackets for your pipe-slider project is to use a construction material called “half-strut” and the corresponding “pipe-clamps“. The pipe clamps are sold in different sizes but the 1″ version is the appropriate size for the closet pole mentioned above. The half-strut has holes through the length of it so you would just need the appropriate washers and nuts to connect your tripod head or plate directly to the half strut. If you are going to be mounting your pipe-slider to light stands this is a great product from Avenger. http://bhpho.to/TdzTSV The more stable your base is, the better your results with be regarding camera moves. We recommend using a proper tripod on at least one side of the slider as it provides more stability.

Can I ride on a camera dolly made with RigWheels?

Although it is possible to ride on a Camera Dolly made with RigWheels we do not recommend them specifically for this type of application. We will have more suitable options for larger format dolly projects soon.

I don't have a PayPal account. How can I place an order?

If you do not have a PayPal account you can still place your order through PayPal using any major credit card. Look for this link when you get sent to PayPal. If you still have trouble please call us at 612-367-6068 to place the order over the phone. (Note, some credit/debit cards by default are set to NOT allow PayPal payments. If your credit card works everywhere else and not PayPal you can call your credit card company and tell them to change the settings to allow PayPal transactions)

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